Tech Support Analyst

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Fusion HCR is Hiring!

Role: Tech Support Analyst
Location: Atlanta, Georgia
Work Arrangement: On-site
Employment Type: Full-time

Ready to be the person everyone calls when technology stops cooperating?

We’re looking for a hands-on IT Support Analyst for a preferred client who enjoys solving problems, working directly with users, and taking ownership of issues from initial ticket through resolution. This is a 100% onsite role with a strong focus on high-touch support, including assistance for executives and senior leadership.

What You’ll Do

  • Handle IT support calls, tickets, troubleshooting, and escalations.

  • Provide onsite support and assist with employee onboarding.

  • Troubleshoot PCs, software, hardware, network, connectivity, security, and access issues.

  • Support Windows, macOS, Microsoft 365, Active Directory, mobile devices, and AV equipment.

  • Assist with asset management, deployments, and special IT projects.

  • Provide professional, responsive support to users at all levels.

What We’re Looking For

  • 5+ years of IT support experience, preferably in an enterprise environment.

  • Strong Windows and macOS troubleshooting skills.

  • Experience with Microsoft 365 and basic networking/security concepts.

  • Strong communication and customer-service skills.

  • Experience with tools such as ServiceNow, Active Directory, SCCM, Intune, Teams, SharePoint, Power Platform, Dynamics 365, Fortinet, or VoIP is a plus.

  • A+, Network+, Security+, MS-900, or similar certifications are a plus.

Why Join Us

  • Help support technology operations for a company serving the industrial marketplace through more than 550 North American locations.

  • Work alongside a North American IT Support team of more than 20 people and an extended internal IT organization of more than 300.

  • Gain broad exposure to enterprise IT support across devices, software, networks, security, onboarding, and emerging technology.

  • Provide high-visibility, direct service to employees, executives, and board members at Motion’s Atlanta office.

  • Take on varied responsibilities spanning troubleshooting, special projects, asset management, and on-site technical support.

Job ID: 6187