IT Support Technician

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Fusion HCR is Hiring!

Role: IT Support Technician
Location: Birmingham, Alabama
Work Arrangement: On-site

Position Overview

Fusion HCR is seeking an IT Support Technician for a valued client to provide responsive technical assistance to users and help maintain reliable workplace technology. In this role, you’ll support desktops, laptops, mobile devices, printers, and business applications, troubleshooting issues across Windows, Microsoft 365, user accounts, and network connectivity. You’ll document and manage service tickets in ConnectWise, use remote support and monitoring tools to diagnose problems, and take ownership of issues through resolution. When issues require additional expertise, you’ll escalate them appropriately and assist senior engineers with troubleshooting, deployments, and technical projects. This is an opportunity for a hands-on IT professional with a solid technical foundation and strong customer service skills to broaden their experience in a consulting environment.

Key Responsibilities

  • Provide technical support for desktops, laptops, mobile devices, printers, and business applications.

  • Troubleshoot Windows, Microsoft 365, Outlook, Teams, OneDrive, and user account issues.

  • Support Active Directory, including account setup, password resets, permissions, and group membership.

  • Diagnose Wi-Fi, VPN, DNS, DHCP, and general network connectivity issues.

  • Install, configure, image, and deploy computers and software.

  • Manage and document service tickets in ConnectWise.

  • Use remote support and monitoring tools to investigate and resolve technical issues.

  • Own support requests through resolution, escalating more complex issues when appropriate.

  • Assist senior engineers with troubleshooting, deployments, and technical projects.

  • Participate in an after-hours on-call rotation.

Required Qualifications

  • At least one year of professional experience in IT support, help desk, or desktop support.

  • Working knowledge of Windows, Microsoft 365, and Active Directory.

  • Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.

  • Strong troubleshooting and problem-solving skills.

  • Strong communication and customer service skills.

  • Ability to work independently and recognize when an issue should be escalated.

  • CompTIA A+, Network+, Microsoft, or similar certifications are a plus.

  • Must be authorized to work in the United States. Employment visa sponsorship is not available now or in the future.

Why Join Us

  • Build your IT support experience by resolving a variety of user, device, application, and network issues.

  • Develop your skills through exposure to Microsoft technologies, Active Directory, networking, remote support tools, and technical deployments.

  • Work directly with users and collaborate with senior engineers on troubleshooting and technical projects.

  • Take on increasingly challenging support responsibilities as your experience grows.

Job ID: 6177