Fusion HCR is Hiring!

Position: Infor Systems Administrator
Location: Onsite – Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality
Pay Rate: $25–$26/hour

Position Overview
Fusion HCR is seeking a Systems Administrator focused on OPERA, Infor, and casino/hospitality management systems for a client in the gaming and hospitality industry. This role is ideal for someone with a support background who has worked with hotel, casino, or property management systems and is looking to grow into a more technical systems-focused position. The role will support day-to-day operations, user access, troubleshooting, and system performance across critical business applications in a 24/7 environment.

Key Responsibilities

Application & Systems Support

• Provide day-to-day support for hospitality and casino systems, including OPERA, Infor, or similar platforms

• Troubleshoot system issues, user access problems, and application errors

• Support system configurations, updates, and ongoing maintenance

• Assist with integrations between systems and ensure data flow accuracy

User Support & Operations

• Provide Tier 1 / Tier 2 support for internal users across business applications

• Manage user accounts, permissions, and role-based access

• Support onboarding/offboarding activities related to system access

• Work closely with business users to resolve functional and technical issues

System Monitoring & Stability

• Monitor system performance and escalate issues as needed

• Support backup processes, system availability, and uptime

• Assist in identifying and resolving recurring system issues

Collaboration & Documentation

• Partner with IT infrastructure, security, and vendor teams

• Work with third-party vendors for system support and issue resolution

• Maintain documentation for system processes, configurations, and troubleshooting steps

Qualifications

Required Experience

• Experience supporting OPERA PMS, Infor, or similar casino/hospitality systems

• Background in application support, helpdesk, or systems support roles

• Experience troubleshooting user issues and system functionality

• Strong customer service and communication skills

Technical Skills

• User access management and permissions

• Basic understanding of databases or system integrations is a plus

• Familiarity with enterprise environments (24/7 operations preferred)

Nice to Have

• Experience with other property management systems (Yardi, Entrata, RealPage, etc.)

• Gaming or hospitality industry experience

• Exposure to Active Directory or basic infrastructure support

Additional Requirements

• Must be able to pass a gaming background check

• Comfortable working onsite in a fast-paced, 24/7 environment