Fusion HCR Is Hiring!

Role: Account Manager
Location: Birmingham, Alabama
Work Arrangement: Onsite
Employment Type: Full-time
Industry: Computer and Network Security

Our client is an established technology services provider supporting businesses with managed services, voice solutions, networking, security, and data center hosting. This opportunity offers a structured path into account management for a highly organized, client-focused professional. The role is primarily office-based, with occasional client visits, lunch-and-learns, and local networking events. The successful candidate will receive mentorship, learn the company’s technology solutions and internal systems, and gradually assume responsibility for a portfolio of business clients.

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Position Overview

Fusion HCR is seeking an Account Manager to build and maintain trusted relationships with business clients in a technology and managed-services environment. The position is approximately 90% client-focused and does not require deep technical IT work; technical specialists will support assessments and recommendations.

Initially, the Account Manager will learn the business by supporting senior account managers, preparing quotes and proposals, coordinating with technical teams, following up on client requests, and maintaining accurate records. As product knowledge and confidence develop, the individual will assume responsibility for assigned accounts, identify client needs, coordinate tailored solutions, and support relationship-based account growth. The position offers a long-term path toward senior account management and increased responsibility.

Key Responsibilities

• Build and maintain strong, ongoing relationships with assigned business clients.

• Communicate regularly with clients to understand needs, address concerns, and provide timely updates.

• Prepare accurate quotes, proposals, renewals, and client-facing documents.

• Coordinate with technical, support, operations, and administrative teams to move client projects forward.

• Research appropriate technology and service options based on client requirements.

• Identify opportunities to expand or improve existing client solutions.

• Support renewals, upgrades, and service expansions through consultative discussions.

• Maintain accurate information in CRM, quoting, and internal business management systems.

• Participate in client planning meetings, lunch-and-learns, networking events, and occasional local visits.

• Progressively assume responsibility for a larger account portfolio as knowledge and performance develop.

Required Qualifications

• Demonstrated experience managing client or customer relationships in an account management, customer service, consulting, or business-focused role.

• Strong organization, follow-through, and attention to detail.

• Professional communication skills by phone, email, and in person.

• Ability to understand client needs, explain solutions clearly, and coordinate effective follow-up.

• Comfortable learning business technology, CRM platforms, quoting tools, and internal systems.

• Collaborative, coachable, and team-oriented approach.

• Ability to identify client needs and recognize appropriate account-growth opportunities.

• Reliable attendance and willingness to work primarily in an office setting in Birmingham.

• Experience with inside sales, proposals, client-facing documents, or B2B accounts is preferred.

• Technology, IT services, networking, security, or managed-services experience is helpful but not required.

Why Join Us

• Structured mentorship and training from senior leaders and experienced account managers.

• Clear progression toward Senior Account Manager responsibilities.

• Opportunity to build a long-term career in client relationship management.

• Primarily office-based work with scheduled client interaction rather than constant travel.

• Collaborative environment focused on employee development and long-term retention.

• Exposure to managed services, business technology, networking, security, and data center solutions.

• Full benefits package, including health, dental, life, and related benefits.

• Opportunity to earn additional compensation through relationship-based account growth.