Fusion HCR is Hiring!

Role: Business Systems Analyst
Location: Birmingham, Alabama
Work Arrangement: Hybrid
Employment Type: Full-Time | Direct Hire
Industry: Automation Machinery Manufacturing

In this role, you’ll help customers, suppliers, and internal teams exchange business-critical information accurately and seamlessly. You’ll work across business and technical teams to clarify integration needs, document requirements, and support solutions that connect systems and processes. The position combines requirements gathering, technical analysis, transaction monitoring, troubleshooting, and testing. You’ll also communicate with stakeholders about projects, implementations, system functionality, and changes to business rules or document processing. This is an opportunity for an analytical, collaborative professional who can turn business needs into useful specifications and help resolve recurring issues.

Position Overview

Fusion HCR is seeking a Business Systems Analyst to support business integrations and the reliable exchange of electronic information among customers, suppliers, and internal employees. Reporting to general supervision, you’ll gather technical requirements from internal and external stakeholders and translate them into clear specifications for development teams and mappers. You’ll investigate customer and supplier issues, contribute to root cause analysis, and help prevent recurring problems. The role also involves maintaining electronic account transaction activities, communicating about projects and changes, and verifying that system features and procedures work accurately through testing. Success requires clear communication across technical and business groups, sound troubleshooting skills, and the ability to coordinate multiple tasks and priorities.

Key Responsibilities

• Gather business and technical requirements from corporate and non-corporate customers, then create integration specifications for development teams and mappers.

• Partner with development teams to analyze customer and supplier issues and support effective resolution.

• Perform root cause analysis to identify and address recurring support issues.

• Maintain electronic account transaction activities and help ensure reliable information exchange.

• Communicate with internal and external stakeholders about projects, functionality, implementations, and changes to business rules or document processing.

• Verify the accuracy of information entered into systems and test new features and implementations against functional procedures.

• Coordinate tasks and priorities across multiple projects and support timely issue resolution.

Required Qualifications

• Bachelor’s degree or two to four years of relevant experience.

• Ability to translate customer requirements into clear specifications that development teams can use to build integrations.

• Strong written and verbal communication skills, including the ability to convey information verbally, visually, and in writing to people at all organizational levels.

• Problem-solving and troubleshooting skills, with the ability to investigate technical issues.

• Basic analytical skills related to IT applications and a general understanding of business systems.

• Ability to coordinate tasks and competing priorities across multiple projects.

• Proficiency with Microsoft Office applications.

• Knowledge of EDI standards, cXML, punchout, or OCR technology.

• Familiarity with SAP Ariba, Oracle, or Coupa is helpful.

Why Join Us

• Work at the intersection of business operations and technology, supporting integrations that keep important information moving between organizations and internal teams.

• Collaborate with business stakeholders, customers, suppliers, development teams, and other technical partners.

• Take on a varied mix of requirements gathering, technical analysis, troubleshooting, transaction support, and testing.

• Contribute to lasting solutions by investigating root causes and helping reduce recurring support issues.

• Support implementations and system changes while helping verify the accuracy and functionality of new features.

• Apply your communication and analytical skills to practical business challenges and help improve the reliability of day-to-day information exchange.